Shipping & Delivery
Shipping & Delivery
If your tracking information shows that your package was delivered, but you can’t find it:
- Verify the shipping address in Your Orders.
- Look for a notice of attempted delivery.
- Look around the delivery location for your package.
- See if someone else accepted the delivery, unless you have health or safety concerns about doing so.
- Check your mailbox or wherever else you receive mail. Some packages travel through multiple carriers.
- Wait 48 hours. In rare cases, packages may say delivered up to 48 hours before arrival.
- If you haven’t received your package, contact us within 30 days of expected delivery. We’ll do everything we can to help.
If tracking shows as delivered in Your Orders but you cannot locate your item(s); Try your safe place location, check with neighbors if safe to do so or contact the carrier (some carriers deliver until 10pm).
If an item is missing from your package, it may have been shipped separately.
If you received your package and an item is missing, do the following:
- Go to Your Orders to see if your missing item is in another shipment.
- Next to the image of your item, select Track Package to find the delivery date for this shipment.
- If you still can’t locate your item, contact us.
- If your item is missing a part, contact the product’s manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product. If you can’t find contact information, or if they can’t help, you can return the item. To do so, go to Your Orders and select Return or Replace Items.
- Tracking information shows that the shipment was delivered, but you can’t find it? Go to Find a Missing Package That Shows As Delivered for more information.
Shipping rates and times depend on the shipping speed and the weight/size of the items.
To determine the applicable shipping rate and time for items in your Cart:
- Select Proceed to checkout.
- Select or add your shipping address.
- Select a shipping speed and select Continue.
- Select a payment method and select Continue.
The total shipping & handling cost as well as the estimated date of delivery, is listed under Order Summary.
Amazon works closely with its carriers to provide a competitive shipping experience for our customers. Exact shipping charges are calculated at the time of checkout based on the number of items, item type, weight, and volume of all the items in the cart.
The total shipping cost is calculated by adding a base “Per Shipment” cost and various “Per Item” costs. The “Per Item” cost depends on the item, and is based on the quantity of items, the weight, or volume (referred to as the dimensional weight) of each package. The table below shows the base “Per Shipment” rate used as a minimum for shipping. Rates increase, or vary, from the base rate depending on the items in the cart.
| Region | Standard Shipping Per shipment | Expedited Shipping Per shipment | Priority Courier Shipping Per shipment |
|---|---|---|---|
| Asia | starting from $5.99 | starting from $10.99 | starting from $13.99 |
| Australia | starting from $4.99 | n/a | starting from $14.99 |
| Canada | starting from $6.99 | n/a | starting from $13.99 |
| Carribean | starting from $6.99 | starting from $13.99 | starting from $39.99 |
| Central America | starting from $9.99 | starting from $10.99 | starting from $18.99 |
| Chile | starting from $12.99 | n/a | starting from $22.99 |
| China | starting from $8.99 | n/a | starting from $12.99 |
| Colombia | starting from $8.99 | n/a | starting from $13.99 |
| Europe | starting from $9.99 | starting from $9.99 | starting from $11.99 |
| Hong Kong | starting from $4.99 | n/a | starting from $24.99 |
| Israel | starting from $10.99 | n/a | starting from $17.99 |
| Japan | starting from $2.99 | starting from $8.99 | starting from $18.99 |
| Mexico | starting from $6.99 | n/a | starting from $16.99 |
| New Zealand | starting from $6.99 | n/a | starting from $14.99 |
| Northern Africa and the Middle East | starting from $4.99 | starting from $18.99 | starting from $39.99 |
| Oceania | starting from $9.99 | n/a | starting from $20.99 |
| Republic of Korea | n/a | starting from $6.99 | starting from $10.99 |
| South America | starting from $10.99 | starting from $12.99 | starting from $15.99 |
| Sub-Saharan Africa | starting from $9.99 | starting from $14.99 | starting from $22.99 |
| United Kingdom | starting from $5.99 | n/a | starting from $9.99 |
Due to COVID-19, air travel has been restricted, which affects our ability to deliver products as quickly and efficiently as we do during normal times. International deliveries may take longer than usual and certain delivery destinations might see further restrictions. You can find the most up-to-date delivery estimates at checkout.
You can track your order and deliveries from Your Orders.
If you have placed an order and would like to start a return, visit our Online Returns Center.
To learn more about Amazon’s COVID-19 response, visit our Day 1 blog.